Terms & Conditions

Last updated: June 2025

Welcome to Puppy101, a product developed and operated by Vet-AI Ltd, the creators of Joii Pet Care. By using Puppy101 (referred to as "the App", "Service", or "Platform"), you agree to be bound by the following terms and conditions.

If you do not agree to these Terms, you may not access or use the Service.

1. About Puppy101

Puppy101 is a website that provides first-time puppy owners with personalized daily tasks, routines, and developmental insights based on their puppy's age and breed. The content is educational in nature and is not a substitute for professional veterinary advice.

2. Who We Are

Puppy101 is owned and operated by Vet-AI Ltd, registered in England & Wales (Company Number: 11343174).

Registered address: Vet-AI Ltd, C/O Azets, 12 King Street, Leeds, England, LS1 2HL.

For more information about Vet-AI, please visit https://www.vet-ai.com/

3. Use of the Platform

You agree to use the Platform for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the App.

You acknowledge that your use of Puppy101 and its routines and insights is for educational purposes only. Vet-AI is not responsible for any losses or costs that you may suffer as a result of your usage of Puppy101 advice, and any outputs provided should not be relied upon in place of professional advice.

You may not:

  • Misuse the App by knowingly introducing viruses or other harmful material.
  • Attempt to gain unauthorised access to our systems.
  • Copy, distribute, or commercialize any of the app's content without permission.

4. Account Creation

To access personalized features, users may be required to create an account and provide accurate information about their puppy (e.g., age, breed, and name).

You are responsible for:

  • Keeping your account secure.
  • All activity under your account.

We reserve the right to suspend or delete accounts that violate these terms.

5. Free Trial and Subscriptions

Puppy101 currently offers a 3-day free trial after which access to certain features (e.g., developmental insights, progress tracking, comparisons) may require a paid subscription.

After the trial period, you may choose to upgrade your Puppy 101 plan to retain access to premium features. Pricing and billing details will be clearly communicated at the point of upgrade.

You can cancel your subscription at any time from your account settings or by contacting support.

6. Educational Content Only

All information provided by Puppy101 is for educational purposes. It is not intended to replace professional veterinary diagnosis, advice, or treatment. Always consult your vet with questions you may have regarding your pet's health.

7. Data and Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy to learn how we collect, use, and protect your data.

8. Intellectual Property

All content on the Puppy101 Platform — including but not limited to branding, routines, tasks, developmental insights, and illustrations — is owned by Vet-AI Ltd or its licensors and is protected by copyright and intellectual property laws.

9. Changes to the Service

We may update the app, its content, and features regularly to improve the user experience. We reserve the right to suspend, modify, or discontinue any part of the Service at any time without liability.

10. Contact and Support

If you have any questions about these Terms or the Puppy101 service, please contact us at:

contact@joiipetcare.com

Or visit: https://www.puppy101.co.uk

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the English courts.